Shipping + Delivery Policy

 

FREE USPS First Class Shipping & Handling To USA Only

• Same day shipping on orders before 10 a.m. Hawaii Standard Time.   Orders usually arrive within 3-10 business days.
  
  
• Deliveries are typically made Monday to Saturday between 8:00 am - 6:30 pm.
  
  
• Business days are: Monday to Saturday (and does not include public holidays or Sundays).
  
  
• We do not fulfill or ship any orders on Sundays or holidays.
  
  
• We also offer free shipping with insurance for an additional cost of $4.95 to replace the customer's order if lost, stolen, or damaged during the shipping process.
  
• All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
  
  
• We strive to ensure that each of our clients is satisfied with our products to the best of our ability.  If you're not happy with what we delivered, you may return it for a full refund or replacement.

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 business days after receiving your free item if damaged.

Big Lefts LLC does not offer return labels and is not responsible for return shipping. Shipping costs are non-refundable.

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.

Tracking your order:

To track your order, please enter your tracking number after clicking this link:  Track Your Order.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). 

Please note that you must not enter your order number, or it will appear as an error automatically.

If you can not find your tracking number, please get in touch with us at:

Big Lefts LLC
330 Saratoga Road 15634
Honolulu, Hawaii 96830-1969

(808) 868-5022
Support@BigLefts.com